Shop Policies and FAQs

Custom and personalised orders

We are open to customisation requests, mostly at no extra charge or at a minimum cost, wherever necessary. Pretty much everything we do is customizable as per your vision!

Unless pre-discussed, The Kerry Parker team holds complete rights and ownership both Legal and Financial- In terms of any designs the label makes for its clients under the Custom/ Personalized category. We specifically do not maintain exclusivity. (Please request detailed document)

For Wholesale- Custom/ Personalised pieces, please request our Exclusivity NOC/ provide us with the same at your end. In this case, Legal and financial ownership/ rights must be documented in complete detail in advance.

Sizing details

Wherever size variations are applicable, a sizing chart is displayed as the last image on each listing. We have tried to make it as detailed as possible. However, since no 2 bodies are the same, it is always helpful to know more about our muse! Feel free to start a conversation and tell us more about how you like it/ want it!

Care instructions

At Kerry Parker Atelier we mostly deal with delicate, hand stitched items. Hence, products should be dry cleaned or wiped with a wet cloth (depending on the product/ fabric). Confused? Let's start a conversation!

Gift wrapping and packaging

Trust us when we say this, we do our own little happy dance every time we get an order! So once you purchase something, its only right to assume that we are busy packing and wrapping and writing you sweet notes. Gifting it to someone special? Tell us your personal message and we will scribble it in with all our love!

Wholesale availability

We are open to resellers! Message us a plan and we will get back to you with wholesale rates based on your quantity requirement. More so, we could do a special product designed by you and manufactured by us! Up for a 'KERRY PARKER X YOU' ?

Processing & Shipping Timelines

The time it takes for your order to reach you includes:

‘Processing/Making Time’ :

This is the maximum time it takes for us to make your order. We do not sell mass produced items. Pretty much everything is made to order. Processing time differs based on the category of the item and is mentioned in the description for each listing.

‘Shipping Time’:

We have 3 shipping options available at checkout-
STANDARD postal service: 25-30 Working days
ECONOMY: 5-6 Working days
EXPRESS: 48-72 Working hours

For Rush Orders, kindly contact us in advance so we can have your selections made and shipped out on priority to meet the deadline.

Please note: Whether a package gets delivered on a Saturday/ Sunday depends on the schedule of your local post

Package Insurance / Courier Insurance

In case of any Loss in transit/ Misplacement by our courier partners, we shall not share accountability and/or Liability. However, since we do feel fully responsible for your experience at Kerry Parker, Please reach out to us so we can assist you in claiming insurance / replacements as per the situation.

The usual insurance claim release (once approved) is 50% of the invoice value. If requested otherwise specifically - We do have the option for 100% refund available on account of courier loss/ misplacement at an additional insurance buy in amount (approx $15). Please note refund values are adjusted for Forex rates.

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